eDentity Media, Inc. -- web design, ecommerce and multimedia

		graphic design & layout
		custom programming
		logo design
		eMarketing

		merchant services
		payment gateway
		software products

		monthly/yearly contracts
		software products
		hosting

		model design
		business analysis
		market research
		eBusiness consultants

The eDentity Media M-Contract...

It is important to eDentity Media to clearly understand the needs of our customers and respond to those needs in a timely professional manner. To accomplish this, we have developed several tools that help us understand how we can better serve you. One of these tools is the M-Contract (Maintenance Contract). Please read over this contract and click send.

Your selection will determine the level of service that is provided to you when you send in a maintenance request for your web site. Please read carefully.

EMERGENCY SITE WORK – This is automatically charged at $25hr as needed. This work has a guaranteed 24hr turn around. Emergency work is defined as work that is necessary to fix an ACUTE problem that is preventing a web site from functioning in the same manner that it was prior to the problem. Only sites designed by eDentity Media will be covered by our EMERGENCY PLANS.

First Name:
Last Name:
Address:
City:
State:
Zip:
Country:
Phone:
Email:

Site Maintenance - Option 1 (pay for hours upfront) ($ 25.00/hour) Quantity:
All site maintenance will be completed at $25 an hour and will be performed as requested. Maintenance under option One will normally be completed within 5 business days unless we have existing requests from customers under option Two or Three. Customers under option one must use customer care email address for maintenance of their sites.

Site Maintenance - Option 2 ($ 50.00/month)
This includes 4 hours of maintenance work each month with all additional work billed at $25hr. All work will be completed within 72hrs of request. Customers under option three will be assigned a personal representative for maintenance of their site. WARNING - There will be times when maintenance work will not be completed in a timely manner. During emergencies and when we are having technical problems with our equipment, the site maintenance will be completed as time allows.

Site Maintenance - Option 3 ($ 150.00/month)
This includes 9 hours of maintenance work each month with all additional work billed at $25hr. All work will be completed within 72hrs of request. Customers under option three will be assigned a personal representative for maintenance of their site and will have the highest priority for all new design work. WARNING - There will be times when maintenance work will not be completed in a timely manner. During emergencies and when we are having technical problems with our equipment, the site maintenance will be completed as time allows.

These options are for maintenance only. New designs will be billed as design work.

I understand that the maintenance of my web site is determined by the option I selected above and that my choice may affect how quickly maintenance is performed on my web site.

By clicking send below you are indicating that you understand and agree to the terms presented in this contract.



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